The Wire, May 28, 2022
By Arvind Mayaram and Bhaavi Agrawal
Digitalisation of services has been one of the most significant change agents in the past decade, globally. It is leading socio-economic transformation at grass-root levels, bringing efficiency and accountability, creating new income opportunities, increasing connectivity and driving economic growth. While these developments show the tremendous potential of digital transformation, the recent pandemic has also accentuated the gaps between the haves and the have-nots. These digital divides have left very large numbers behind in the COVID-induced digital acceleration.